Client Success Manager

About the Role

We are looking for a dynamic and empathetic Client Success Manager to join our team in the adult industry. This role requires someone who can build and maintain strong relationships with clients, ensuring their needs are met while fostering trust and transparency. Your ability to communicate effectively, manage relationships, and drive engagement will be essential in delivering an outstanding client experience.

Key Responsibilities

• Serve as the main point of contact for clients, ensuring their satisfaction and success.
• Build and nurture strong client relationships through clear and proactive communication.
• Understand client needs, provide solutions, and drive engagement.
• Manage client accounts, track key performance indicators, and address any challenges.
• Collaborate with internal teams to ensure seamless service delivery.
• Utilize emotional intelligence to navigate client concerns and resolve issues effectively.
• Develop strategies to enhance client retention and satisfaction.
• Maintain organized records of client interactions and progress.

Required Skills & Qualifications

• At least 2 years of experience in client relations, people management, or account management.
• Strong communication skills with the ability to engage with diverse clients.
• High emotional intelligence to understand and address client needs.
• Proven experience in people relations and fostering strong connections.
• Excellent organizational skills and the ability to manage multiple accounts effectively.
• A responsible and proactive approach to client success and problem-solving.
• Fluency in English, Portuguese, and Spanish is required.

Why Join Us?

• Fully remote role with flexible working conditions.
• Opportunities for promotion and career advancement within the company.
• Growth potential in a fast-paced and expanding industry.
• Bonus system based on performance and key performance indicators (KPIs).
• Be part of a team that values transparency, collaboration, and professional development.

If you are passionate about building strong client relationships and driving success, we’d love to hear from you!

Apply now and become a part of our growing team.