Customer Assist Consultant (AU Finance, WFH)

Schedule: Monday – Friday (9:00 AM - 6:00 PM AEST)

What are we looking for?

Skills Required:

• Bachelor's Degree
• 2-4 years of AU Financial Services experience.
• Experience in Customer Service and Account Management.
• Demonstrated experience managing customer account.
• Proven ability to manage competing priorities and maintain meticulous records.
• Intermediate skills in Microsoft Office (Outlook, Word, Excel) are essentials

Nice to Have:

• Experience with novated leasing, accounts payable, and familiarity with accounting software, particularly Xero.

What will you do?

• Manage and respond to inbound customer queries, providing clear and empathetic support
• Conduct outbound contact to support account administration and customer inquiries
• Create and maintain accurate customer records, ensuring all interactions are documented
• Ensure compliance with financial, tax, and privacy regulations in all customer interactions
• Adapt to system enhancements and process changes as part of a dynamic environment
• Proactively engage in continuous learning and professional development.

Join the awesome team and enjoy these benefits & perks:

• Competitive salary package and annual performance review.
• Bi-Annual Vacation Leave credit/ allotment.
• Convertible to cash of unused sick leave.
• On-Top Leave Credits (Birthday, Emergency and Bereavement Leave).
• HMO Coverage (Medical, Dental and Group Life insurance).
• Mandatory Government Benefits and 13th Month Pay.
• Financial Assistance program through one of the leading FinTech Company in Philippines.
• We’ve just launched a new referral bonus program where you can earn PHP 21,000 for every successful referral you make. It's a great opportunity to help friends find awesome job opportunities while earning a nice bonus for yourself.
• Regular Company Events, Work Life Balance.
• Complimentary Sleeping Quarters, Coffee at no cost.
• Complimentary Office Fitness and Wellness Facilities at no cost.
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.

#ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.