United States onlyWe embrace diversity and individuality, believing our differences make us stronger. If you’re passionate about delivering an outstanding customer experience and want to be part of a dynamic team, let’s connect! As a Customer Support Associate, you’ll provide technical support for our accounting, commissions, and reporting platform. You’ll assist clients via phone, email, and chat, troubleshooting software issues, answering accounting-related questions, and ensuring an exceptional customer experience.
ESSENTIAL RESPONSIBILITIES AND DUTIES:
- Provide responsive, high-quality support via email, chat, and phone.
- Troubleshoot software and accounting-related inquiries with accuracy and efficiency.
- Log all support interactions in our ticketing system.
- Communicate clearly and professionally with clients at all levels, including executives.
- Identify opportunities for product and process improvements based on client feedback.
- Escalate complex issues to the appropriate teams when necessary.
QUALIFICATIONS:
- Knowledge of accounting principles required.
- 1-2 years of experience in Customer Support is preferred.
- Experience with Salesforce, Zendesk, Intercom or a similar ticketing system preferred.
KNOWLEDGE/SKILLS/ABILITIES:
- Customer-Centric Mindset – Passion for delivering personalized, empathetic support.
- Attention to Detail – Ability to actively listen and quickly identify issues.
- Critical Thinking – Strong problem-solving skills to develop effective solutions.
- Excellent Communication – Strong verbal and written skills, with the ability to engage C-suite clients.
- Client Focus – Ability to analyze client needs and build positive relationships.
- Ability to meet quality assurance standards and performance metrics.
BONUS SKILLS:
- Experience with Salesforce CRM, JIRA, and chat-based support tools.
- Familiarity with real estate multiple listing services (MLS).
- Proficiency in Microsoft Office Suite or related software.
