We are an iGaming company with more than three years of experience and a team of 1000+ specialists.
Our achievements include 8 large projects that are popular among our customers and successfully operate in Tier 1-3 locations.
The company attracts and values highly qualified specialists, which allows us to build processes efficiently and successfully expand our presence in new locations.
Key Responsibilities:
Recruiting, onboarding, mentoring, and developing the support team.
Developing and implementing processes, procedures, and quality standards.
Monitoring team performance and ensuring adherence to key metrics (CSAT, response time, etc.).
Managing support tools, including HelpDesk, Live Chat, and other platforms.
Ensuring high customer service standards in a 24/7 dynamic environment.
Collaborating with other departments (Antifraud, Product, Design) to enhance the customer experience.
Required Experience:
2+ years of experience in a similar role (iGaming industry experience is a strong advantage).
Skills and Competencies:
Proven experience in team management and strong leadership skills.
Experience in hiring, onboarding, and developing employees within a team.
Deep understanding of customer service processes, quality standards, and control mechanisms.
Strong problem-solving and crisis management skills.
Excellent communication and interpersonal abilities.
Flexibility and the ability to adapt to a fast-paced environment.
Basic knowledge of PSPs and payment provider operations in iGaming (P2P, acquiring, cryptocurrency methods).
Technical Requirements:
Proficiency in GSuite (Gmail, Drive, Calendar, etc.) and Microsoft Office (Outlook, Teams, etc.).
Experience with customer support tools (Live Chat, Intercom, HelpDesk, or similar).
Experience working with custom CRM systems.
We offer:
Full remote;
Paid vacation and medical care days;
Nice and creative gifts for holidays and important employee events;
Equipment for work;
The ability to take part in the company’s internal approaches: open negotiations;
Products and trainings for the development of soft skills;
Involvement of micro-management, hierarchy, flexibility of praise solutions;
