Inbound Sales Manager
Department: Sales
Employment Type: Full Time
Location: Global+
Reporting To: Director of Inbound Sales
Description
Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training.We are looking for a hands-on Inbound Sales Manager with experience building high-performing, scalable, and data-driven teams. Your mission is to ensure that our inbound sales team maximizes every lead opportunity while maintaining a high standard of consistency, process adherence, and continuous improvement.
This role reports directly to our Director of Inbound Sales and will oversee a team of 4-8 inbound sales reps.
The Impact You Will Make
- Drive Revenue & Performance – Ensure your team consistently meets or exceeds quota (minimum expectation: >90% to goal).
- Develop & Implement Sales Plans – Use data-driven strategies to improve conversion rates, pipeline hygiene, and forecasting accuracy.
- Coach Relentlessly – Spend 70% of your time developing reps through 1:1 coaching, role-playing, live-call shadowing, and deal retros.
- Uphold & Improve SOPs – Enforce process adherence while also identifying areas for improvement and recommending changes to leadership.
- Ensure Pipeline Health – Maintain a clean, active pipeline by driving reps to properly track deals and prevent stale opportunities.
- Foster a Hunter Mentality – Instill an urgency-driven, proactive mindset in your reps to maximize every inbound opportunity.
- Collaborate Across Teams – Work closely with Marketing, Product, and Customer Success to refine processes, improve lead quality, and enhance customer experience.
- Roll Out Changes with Precision – When new strategies or processes are approved, you are accountable for their clear implementation, team adherence, and performance monitoring.
- Quota Attainment – Your team should consistently achieve >90% of their collective sales targets.
- Conversion Rates – Improvements in the lead-to-opportunity and opportunity-to-close conversion rates.
- Pipeline Hygiene – Ensuring accurate, up-to-date deal tracking and minimal stale opportunities.
- SOP Adherence & Deployment – How well your team follows processes and successfully adapts to new ones.
- Coaching Effectiveness – Improvements in individual rep performance through structured 1:1s, deal reviews, and skill development.
- Collaboration & Communication – Real-time feedback loops with Marketing, Product, and CS to enhance cross-functional effectiveness.
- Team Consistency & Ramp Time – Reduced variation in performance across reps and shorter time-to-productivity for new hires.
Skills, Knowledge and Expertise
- Inbound sales experience required
- 2+ years of full-cycle closing experience, preferably in SaaS/Tech
- 3+ years of sales management experience, preferably in SaaS/Tech
- Experience in SMB and Mid-Market sales environments
- Experience working with a global sales team
- Hands-on experience using and optimizing CRM tools (HubSpot) and sales enablement tools (e.g., dialers, sales intelligence, reporting tools)
- Familiarity with dialers (e.g., Aloware), sales intelligence platforms (e.g., GetWiser), and reporting tools (e.g., Looker).
- Exposure to RevOps, data visualization, and reporting tools.
- Startup experience preferred – Comfortable with fast-paced, ever-changing environments
- Inspiring leadership – You motivate and elevate your team to high performance.
- Data-driven decision-making – You leverage numbers to identify problems, optimize processes, and improve sales execution.
- Extreme ownership – You own the outcome and never let issues linger—you fix them.
- Driving behavior changes – You don’t just set expectations; you reinforce them until they stick.
- Process mindset – You structure workflows to reduce ambiguity and improve efficiency.
- High EQ & IQ – You balance empathy with performance, knowing when to push and when to support.
- One team mentality – You eliminate silos and collaborate with leadership to keep the team aligned and solution-oriented.
- No complaints, only solutions – You don’t let negativity fester; you solve problems and diffuse unproductive complaints.
- You have a proven track record of leading proactive, high-performing sales teams.
- You are highly communicative and collaborative, ensuring alignment across departments.
- You are comfortable with ambiguity but focus on removing it for your team.
- You are proactive in identifying issues and addressing them before they escalate.
- You thrive in a remote, fast-paced, and data-driven environment.
- You are obsessed with learning, improving, and making others better.
