United States onlyIf you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.
About MarketStar:
In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.
We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!
About the Order Operations Specialist:
MarketStar is looking for an Order Operations Specialist to support our Google team. This position is part of the Chrome Enterprise/Workspace for Education Ordering and Operations team. Responsibilities for this position include the support of a variety of ordering support issues that arise for partners in the licensing process. Having previous Google support experience is desired and will be very helpful in fulfilling the responsibilities of this role.
Location: US - Remote
What Will You Do?
Function as external subject-matter-expert for Workspace for Education ordering questions and escalations
Partner Enablement – Build partner-facing resources for ordering best practices
Internal Enablement – Train and support internal teams to better comprehend Workspace for Education ordering nuances and scenarios
Internal processes – Create product conversion pathways guidance for order processing teams, streamlining ordering operations for discount programs and product conversions
Internal Operations – Point of Contact for triaging revenue recognition inconsistencies in Google’s systems
Order Quality – Program Management of order management team and discount practices to ensure quality
Assist partners in on-boarding, program agreements, and participating in Google Chrome’s partner program and partners establish a strong foundation for selling & ordering.
What Will You Need to Succeed?
Order processing experience
Strong organizational skills
Previous Google work experience (preferred)
Self-starter
Attention to detail
Situational awareness
Value collaboration and transparency
High communication skills to explain technical questions/answers in a concise, simple, and consistent manner
What We Offer:
In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:
Structured learning and career development programs
Mental health program
Generous Paid Time Off policy
Paid medical leave
Child/Dependent care reimbursement
Education reimbursement
401k match, hardship loan program, access to financial wellness advisor
Comprehensive healthcare coverage including medical, dental,andvision
The salary range for this position is between $64,000.00 and $67,.0000 annually. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.
MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at people.success@marketstar.comfor assistance.
