Production Manager | Content

We’re looking for a highly organized Content Production Manager to join our fast-growing content team in Cape Town. This role is multifaceted and suited to a creative, process-driven individual with experience in project management, production, and traffic management in media, content, or creative industries.

You will be expected to run content through the right workflows on time, while evaluating briefs to ensure the work aligns for both stakeholders and the creative team, allocating time and resources to projects daily, improving on process and workflows to produce high quality content at scale within deadline.

Key Responsibilities:

• Production Flow and Quality Assurance | 40%
• Oversee the production flow of content, from stakeholder brief to end product, ensuring work is fully QAed and meets the brief
• Process development | 10%
• Work closely with the EMEA content leads to refine processes
• Ensure content delivery | 25%
• Chase commissioning editors, writers and proposition owners to ensure that content is delivered to schedule
• Monitor and manage Ten’s communications schedule to ensure no delays or clashes in content release
• Represent content in meetings and communication | 10%
• Act as a liaison for content with external departments, assisting with briefing processes and sign offs
• Run daily meetings with the content team, and represent the content team in meetings with other stakeholders
• Content quality control | 5%
• Work closely with the writers, sub editors, and CRM specialists to ensure content is meticulously checked, is expressed with Ten’s tone of voice and tells the story of Ten
• Onboarding and Training | 10%
• Onboard new team members with production processes

Requirements

• English language skills: Professional C1/C2 level
• Extensive experience as a senior writer with strong organizational skills
• Proven experience in managing workflows
• Excellent people skills
• Strong communication skills, both written and verbal
• Confident in playing a key role within a major company
• Strong administration skills
• Computer literate: Highly proficient with all Microsoft Office programs (Outlook, Excel, Word, PowerPoint)
• Additional software or CRM tools experience is an advantage

Guidelines for Hybrid/Home Office :

• Located in South Africa
• Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office
• A secure home office at your confirmed address, free from background noise or other distractions
• If you want to work remotely / in our hybrid model, you must meet our minimum internet speeds. To check your internet speed please click here, follow the instructions and once you have your results, please take a screenshot and upload these here. We will advise you in the next stage if you meet our minimum requirements. We also have a great office that you can work from as an alternative.

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary depending on experience.
• Hybrid working. You can combine working from home and working from the office. If you don’t live near our office, then we are open to fully remote working options too.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.
• Safe & secure offices located in Cape Town Foreshore, with complimentary off-street parking.

Who We Are

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video This is what we do

Commitment to Diversity

We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes. ”

Thank you for considering a career with us. Don't miss the opportunity to join our team!