Sr. Director, Business Process Architect

Summary

Job Description

Responsibilities:

• Business Process Optimization: Leverage expertise in SaaS and product-led growth strategies to design and implement scalable, efficient, and compliant business processes.

• Data Driven Insights: Ensure well-governed processes produce actionable data for advanced analytics, improved reporting, and strategic decision-making.

• Operational Impact: Evaluate the operational implications of strategic decisions on products and customer outcomes, providing data-driven recommendations to the Business Technology Product teams. Deliver efficient, scalable solutions to enhance both customer and employee experiences.

• Process Strategy and Integration: Lead the strategy, design, and execution of business operations and M&A integrations, ensuring seamless alignment of business and technology functions

• Executive Collaboration: Partner with executive leadership team to drive alignment and ensure operational changes support company-wide objectives

• Governance & Change Management: Develop and enforce governance frameworks, driving critical cross-functional decisions to balance business needs with operational efficiency.

Qualifications:

• Experience: 10+ years of experience in business process architecture and business transformation for SaaS and product led growth organizations; experience with Salesforce and M&A post-merger integrations strongly preferred.

• Education: Bachelor’s degree in Business, Technology, Engineering, or a related field; MBA or Master’s degree preferred.

• Leadership: Proven track record of successfully leading cross-functional teams and driving strategic initiatives with a strong, confident leadership style.

• Communication: Excellent communication and negotiation skills, with the ability to navigate complex, multi-stakeholder environments. Strong, assertive, and confident decision-maker, capable of handling challenging conversations and ensuring alignment across teams with varied perspectives.

• Decision & Design Skills:

• Expertise in business process design, process re-engineering, and change management.

• Demonstrated ability to make high-stakes decisions and provide authoritative guidance across departments.

• Proficient in process governance, data quality, and process automation.

• Strong understanding of SaaS and PLG business models

• Excellent communication and negotiation skills, with the ability to navigate complex, multi-stakeholder environments.

• Professionalism: High level of integrity, discretion, and professionalism, particularly when handling confidential information.

Why You Should Join Us:

At our company, we prioritize our customers’ success and pride ourselves on delivering innovative, high-impact solutions. We foster an environment of engineering excellence, accountability, and continuous improvement, ensuring our team thrives in an ever-evolving industry.

We value collaboration and determination, facing challenges with resilience while maintaining humility and openness to feedback. Most importantly, we cherish the strong sense of community within our team, celebrating successes and finding joy even in the toughest moments. If you’re ready to make a meaningful impact and grow with a dynamic, values-driven team, we’d love to hear from you.

Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.