United States onlyR1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
The Team Lead Customer Service will be responsible for supervising the workflow and day-to-day activities of the team. The Team Lead plays an intricate part in providing analytical expertise for the revenue cycle management process while identifying work flow issues and providing solutions. With sharp attention to detail one would discern client problems and communicate/escalate root cause issues to appropriate parties. The Lead must be able to proactively monitor daily work flow and staff productivity while adhering to R1’s key revenue performance and quality metrics. Schedule: Monday through Friday 9:30am - 6:00pm EST.
Responsibilities:
Assist in establishing and implementing departmental initiatives.
Develop and coach team members in skills and process to promote quality.
Measure and monitor staffing levels, assign duties and responsibilities as appropriate.
Complete performance evaluations, and track time and attendance.
Prepare, analyze, and provide daily, weekly, and monthly productivity metrics.
Facilitate daily stand ups.
Troubleshoot and resolve issues with client concerns with a sense of urgency.
Train and educate staff on new process changes.
Fill in production gaps when needed.
Other duties as assigned.
Required Qualifications:
High School Diploma or GED.
Intermediate skill level of Microsoft Word, Excel, PowerPoint and Outlook.
Excellent written and verbal communication skills.
Ability to work well independently and in teams.
Good project management skills.
Ability to prioritize, multi-task and work in a fast-paced, high volume environment.
Demonstrates strong leadership qualities and good decision-making abilities.
Positive Attitude.
Must meet performance standards.
Desired Qualifications:
Revenue cycle experience.
Call Center experience.
Associates degree.
Medical terminology.
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
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To learn more, visit: R1RCM.com
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