Virtual Medical Receptionist (Remote - US Hours)

ISTA Solutions, an outsourcing/offshoring company, is in search of skilled and passionate Virtual Medical Receptionist to join our team in South Africa. As a member of our team, you will have the opportunity to work with highly skilled professionals in the medical industry. We pride ourselves on providing excellent customer service and creating a positive experience for clients. If you are eager to contribute to our mission and deliver exceptional service, we want to hear from you!

Work Hours: This role requires you to work US based hours (EST) (15h00 - 24h00 SAST).

Requirements

• Proven experience in a receptionist, customer service, or administrative role within the medical field is essential.
• Familiarity with medical terminology and health insurance processes.
• Proficiency with electronic health record (EHR) systems and scheduling software.
• Strong communication skills, both written and verbal.
• Ability to work independently and manage multiple tasks efficiently.
• High level of organizational skills and attention to detail.
• Knowledge of HIPAA regulations and commitment to maintaining patient confidentiality.
• Tech-savvy, with a good understanding of virtual communication tools (e.g., Zoom, Microsoft Teams).
• Compassionate and patient-centered approach to customer service.

Key Responsibilities:

• Answer incoming calls and respond to patient inquiries in a timely and courteous manner.
• Schedule, reschedule, and cancel appointments using the electronic health record (EHR) system.
• Manage the clinic’s email inbox, responding to patient inquiries and routing messages to the appropriate healthcare professionals.
• Verify patient insurance information, collect co-pays, and process payments as needed.
• Assist in processing patient forms, records, and documentation.
• Provide patients with information on clinic policies, services, and procedures.
• Ensure patient confidentiality by following HIPAA regulations and best practices for data security.
• Send reminders for upcoming appointments via email, phone, or SMS.
• Maintain an organized virtual filing system for patient records and correspondence.
• Liaise with medical staff to coordinate patient care and follow-up as needed.

If you are not contacted with 15 working days, please consider your application unsuccessful.