VP, Delivery

Job Summary:

Responsibilities:

• Accomplish work objectives through leading and supervising other Toptal team members within the Delivery subfunction.
• Establish objectives and initiatives for the team, recommend the team’s structure and jobs, and organize, assign, delegate, oversee, and monitor work.
• Coach and mentor team members, provide feedback, conduct performance reviews, and implement performance improvement plans, if needed.

In the first week, expect to:

• Onboard and integrate into Toptal.
• Learn Toptal’s business model, our value proposition, and our story.
• Shadow critical teams throughout the organization to learn Toptal’s core operations and capabilities.

In the first month, expect to:

• Partner with our Market Insights team to identify key service offerings within Technology Services
• Establish collaborative relationships with sales leaders and practices leaders to define the go-to-market and implementation methodologies for all delivery models in Technology Services
• Understand and embed yourself within the flow of Delivery operations

In the first three months, expect to:

• Define and begin executing your plan to build the necessary infrastructure and operations to begin supporting the first services areas
• Identify initial optimization opportunities within all delivery models

In the first six months, expect to:

• Have a clearly defined strategy for all types of Technology Services opportunities that Toptal will be most competitive in based on the sales pipeline and opportunity progression
• Have a clearly defined plan to scale the infrastructure required for the delivery of Technology Services

In the first year, expect to:

• Maintain and grow revenue for active clients in Technology Services based on delivery excellence and identification of cross-sell and upsell opportunities within the active client base
• Have implemented optimizations across the broader Delivery organization (Managed Delivery, Teams Advanced, Delivery Pursuits)
• Have a defined plan for continued expansion into new service areas
• Become embedded with Toptal’s sales and practice leaders, participating in account planning and other strategy development

Qualifications and Job Requirements:

• Bachelor’s degree is required
• Master’s degree in Engineering, Business, or a related field is preferred.
• 15+ years of technology services and/or managed services experience
• 5+ years of demonstrated experience driving and managing a delivery portfolio for a business unit with a strong understanding of delivery operations and management principles.
• Proficient in Cloud Infrastructure, Application Development, AI/ML, Data Analytics, and Information Security.
• Expert knowledge in project delivery and agile methodologies *Demonstrated success in building and launching a new business or product offering from scratch.
• Leadership experience, including responsibility for business results in a fast-paced, multi-function environment.
• Refined relationship development leadership skills with a proven track record of success in building credibility across all levels of an organization. You can develop positive relationships across the business to partner on key initiatives and gain consensus on processes and strategies.
• Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution, as well as mentor others to do the same.
• Professional maturity, poise, and executive presence – you’re a masterful storyteller with experience building long-term client relationships and influencing at the executive level.
• Outstanding written and verbal communication skills, including proposals and presentations.
• Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
• You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.